FAQ
feeling curious?
frequently asked questions
Free click & collect
Standard delivery (3-5 working days) £3.99
Next day delivery £5.99
International deliveries are subject to an additional cost.
Due to the nature of our products we are unable to offer refunds. Exchanges are accepted if the hair is in its original condition. In order for an exchange to be accepted the hair must be undamaged, unworn and all the tags and packaging it came with must be still intact.
BEFORE YOUR APPOINTMENT
Please drop off or send your frontal/closure & bundles via post to our location at least 7 days prior to your chosen appointment date for prep and customisation. (additional fees may apply if there is a delay in receiving your hair within the time frame given).
Please ensure that you provide new bundles or freshly washed and dried hair with all threads removed.
Please ensure your hair is thoroughly washed & detangled.
Braiding appointments are only bookable on weekends (9AM &10AM slots only)
DEPOSITS
A £10 deposit is required to secure your booking, which will be deducted from the total cost of your chosen service. The balance will be paid on the day of your appointment, cash or card will be accepted.
Deposits are non-refundable in the event of rescheduling or cancellation.
LATE POLICY
Please ensure that you arrive to your appointment on time.
If you are 15 minutes late you will be charged an additional late fee of £10.
If you are over 20 minutes late this may result in your appointment being cancelled.
RESCHEDULING
Your appointment can be rescheduled up to 48 HOURS of your appointment date and time.
If you would like an appointment date or time that is not listed on the calendar please send us an email as we may be able to accommodate a different time or date that is not listed on the calendar (extra fees may apply).
Due to limited space, no plus ones please.
Email us at hello@theyellowcomb.com
In this privacy policy references to ‘we’ or ‘us’ refer to The YellowComb .This policy will explain what information we collect about you and how we use it.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing:
With your permission, we may send you emails about our store, new products and other updates. Of course, you may opt out of receiving marketing material at any time.
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback.
We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
You may contact us at hello@theyellowcomb.com to:
- Request a discussion about our Privacy Policy.
- Request information we have stored about you.
- Request we remove all identifying information about you.
- Make a complaint.
Hyper-links
You may come across hyper-links on this site. These hyper-links may take you to sites operated by other organisations which you agree we are not responsible for. When preparing our website we have taken every care possible. However, we have no control over any of the information you can access via other web sites and, in particular, we are not responsible for the privacy policies adopted by such other websites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of The YellowComb.
Copyright Notice
All design, text, graphics and arrangement thereof are the copyright of The YellowComb or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of The YellowComb is strictly prohibited.